Johnson County SEATS wants to know about your experiences using SEATS, and how to better serve our customers. Please mark or check all of the answers that apply for each question. Add written comments. Where do you live? Coralville Iowa City North Liberty University Heights Elsewhere in Johnson County Comments (Where do you live?): How often do you ride SEATS? Once or twice a month Once a week Two or three times a week More than three times a week I have a standing reservation for daily, weekly or monthly rides Comments (How often do you ride SEATS?): What other transportation services do you use in Johnson County? Check all that apply City buses Automobile or motor vehicle Taxi or paid car service Share-a-ride or commuter service Other… Enter other… Comments (What other transportation services do you use in Johnson County?): Have you used paratransit services outside Johnson County? I have not used paratransit services outside Johnson County I have used used paratransit services outside Johnson County What did you like about the service that SEATS does not offer? How would you describe your overall satisfaction with SEATS? Highly satisfied Satisfied Neither satisfied nor dissatisfied Dissatisfied Highly dissatisfied Comments (How would you describe your overall satisfaction with SEATS?): Tell us about yourself. Check all that apply I have an intellectual disability I have a vision or hearing disability I am age 60 or older Someone is helping me complete this survey Other… Enter other… Comments (Tell us about yourself): Do you use an aid or device when you ride SEATS? Check all that apply I use a manual wheelchair I use a power wheelchair or scooter I use a cane, walker or other mobility aid I have a person who rides with me I use a service animal I do not use an aid or device of any type Comments (Do you use an aid or device when you ride SEATS?): How often do you call SEATS to schedule a ride? Once or twice a month Once a week Two or three times a week More than three times a week I have a standing reservation Other… Enter other… Comments (How often do you call SEATS to schedule a ride?): Are your phone calls to SEATS answered promptly? Always Usually Sometimes Rarely Never Comments (Are your phone calls to SEATS answered promptly?): Is the reservationist polite and helpful in scheduling your ride? Always Usually Sometimes Rarely Never Comments (Is the reservationist polite and helpful in scheduling your ride?): How many times has SEATS been unable to schedule a ride for the day and time you requested in the past year? One time Two or three times More than three times SEATS has always been able to provide the ride for the day and time requested Other… Enter other… Comments (unable to schedule a ride): How many times have you turned down a ride SEATS offered you for the day you requested in the past year? One time Two or three times More than three times I have never refused a ride for the day I requested even if the time was different Other… Enter other… Comments (turned down a ride): Are SEATS vans kept neat and clean? Always Usually Sometimes Never Comments (Are SEATS vans kept neat and clean?): Do SEATS vans arrive on time? Always Usually Sometimes Rarely Never Comments (Do SEATS vans arrive on time?): If SEATS vans arrive late, they arrive: 1 to 5 minutes late 5 to 10 minutes late 10 to 15 minutes late 15 to 20 minutes late More than 20 minutes late Vans always arrive on time Comments (If SEATS vans arrive late): Has SEATS ever failed to pick you up for a ride in the past year? No, the van has always picked me up Yes, once Yes, twice Yes, three times Yes, more than three times… Enter how many times… Comments (Has SEATS ever failed to pick you up for a ride in the past year?): Has SEATS ever failed to pick you up for a return ride in the past year? No, the van has always picked me up Yes, once Yes, twice Yes, three times Yes, more than three times… Enter how many times… Comments (Has SEATS ever failed to pick you up for a return ride in the past year?): Are SEATS drivers polite and courteous? Always Usually Sometimes Never Comments (Are SEATS drivers polite and courteous?): Do drivers help you to and from the van? Always Usually Sometimes Never Comments (Do drivers help you to and from the van?): Do the drivers help you carry packages if you need help? Check all that apply Always Usually Sometimes Never Only if I ask Only packages that aren’t too heavy Comments (Do the drivers help you carry packages if you need help?): Do the drivers properly attend to mobility aids, equipment tie-downs, brakes and passenger seatbelts? Always Usually Sometimes Never Comments (Do the drivers properly attend to mobility aids, equipment tie-downs, brakes and passenger seatbelts?): Do you feel safe when you ride SEATS vans? Always Usually Sometimes Never Comments (Do you feel safe when you ride SEATS vans?): If you have ever felt unsafe riding SEATS, it was because of: Check all that apply A rider’s behavior or actions A driver’s behavior or actions Fast starts or acceleration Sudden stops or braking Sharp turns or skidding Other reasons… Enter other reasons… Comments (If you have ever felt unsafe riding SEATS, it was because of): SEATS drivers respond to riders who are violent, noisy or disruptive by: Check all that apply Ignoring the problem Stopping the vehicle Asking the rider to stop the behavior Acting calmly and courteously Asking other riders for help Calling the police for help I have not seen these types of behavior Comments (SEATS drivers respond to riders who are violent, noisy or disruptive by): Which, if any, of these actions disturb or annoy you when riding SEATS? Check all that apply Driver’s radio, music, or radio calls Other rider’s music, phone calls, or devices Van driving past your drop off point to keep to the scheduled route Cameras and microphones in vans Other… Enter other… Comments (Which, if any, of these actions disturb or annoy you when riding SEATS?): Please tell us the number one thing SEATS could do to improve service? Please tell us the number one thing SEATS could do to improve service? What else could SEATS do to improve service? Check your other top priorities. Purchase newer vans Improve reservation services Improve phone and voicemail Restore Sunday service I would be willing to serve on the Advisory Committee Update the website Reduce the low-income rider fare Provide drivers with more disability training Other… Enter other… Comments (What else could SEATS do to improve service? ): Any other comments or concerns? Any other comments or concerns? CAPTCHA Get new captcha! What code is in the image? Enter the characters shown in the image. This question is for testing whether or not you are a human visitor and to prevent automated spam submissions. Submit Leave this field blank